Client Testimonials

Keystone is a dual-CAP accredited lab that has worked closely with Troyer Medical over the past several years. Keystone provides Troyer medical with customized blood and urine testing panels that cater to the specific needs of Dr. Troyer’s practice.

The successful partnership between the lab and Troyer Medical is in large part due to the three major factors, which is:

1. Keystone’s attentive customer service
2. Being an in-state laboratory resulting in a fast 24–48-hour turnaround time
3. Keystone’s willingness to evolve and implement client feedback.

Keystone offers a team of skilled toxicologists that can answer questions about results with a quick and timely response. Additionally, Keystone offers a local representative for on-site support to assist the needs of a client. Our service team is readily available in picking up the phone and servicing client needs immediately. Plus, Keystone offers an in-house courier service to secure the delivery of samples to the lab.

Keystone also has the ability to integrate with a client’s EMR. An example being, an EMR integration was a big need for Troyer Medical, and Keystone was able to easily integrate with their EMR to provide efficient ordering and reporting.

The service that Keystone provides clients such as Troyer Medical is a step above the industry standard. Keystone strives to meet the testing needs of our clients by developing tests that allows for the evolution of addiction. An example of this is when Keystone listened to many of its clients about the need for differentiating Delta-9, Delta-8, and CBD. Our lab quickly got to work to provide Delta-8 and CBD metabolites testing for our clients.