Patient Care Services

The Patient Advocacy You Deserve

As a patient, we understand that you need cooperation and support from your lab services provider. Keystone’s patient advocacy program and helpful payment options will provide you with the financial assistance you need to focus on your wellness.

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Patient Billing Services

Financial burdens shouldn’t get in the way of your path to wellness. Keystone offers the following payment options to ensure you get the financial assistance you deserve.

Standard Insurance Fee Rate Established at a master fee schedule of 1.5 times the Medicare Fee Schedule.

Self Pay Rate Established for the uninsured patients

Patient Hardship Program Established to offer assistance to patient’s who are having financial difficulties

Not sure which option is the best for you? We’re here to help. Give us a call anytime and one of our Patient Advocacy representatives will work with you personally to make sure you’re comfortable with your payment plan.

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Insurance Resources

To ensure we have a solution that works for you, Keystone accepts a wide variety of insurance and contracted managed care plans such as:

AARP Medicare Complete Aetna

Alliant Health Plans Amerigroup

AmeriHealth Avalon Administrative Services

Blue Cross Blue Shield of Georgia Beacon Health Strategies

Blue Cross Blue Shield of North Carolina

Blue Cross Blue Shield of South Carolina

Caresource Of Ohio ChampVA

Cherokee Indian Cigna and Cigna Healthspring

Coresource Corvel

Eon Health Plan Erie Insurance

Farmers Insurance Company FMH Benefit Services Inc.

Gallagher Bassett GEHA

Georgia Medicaid GHI

Gieco Hartford

Harvard Pilgrim Health Care Health Choice Arizona

Health Network Solutions Healthgram North Carolina

Health Net of California And Oregon HealthPartners of Minnesota

HealthSmart Hewitt Coleman

Humana Illinois Blue Cross and Blue Shield

International Benefits Administrators Kaiser Foundation Health

Plan

Key Benefit Administrators Lackawanna Casualty Company

Liberty Healthshare Magellan Health Services

Medical Healthcare Plans Meritain Health Minneapolis

Multiplan

Nationwide New York Empire Blue Shield

PAI Planned Administrators Inc.

Primary PhysiciansCare Priority Health Care

Quantum Health Select Health of South Carolina

South Carolina Medicaid Southern

Tennessee Blue Cross Blue Shield Travelers Insurance

Tricare United Healthcare

UPMC Health Plan Commercial Wellcare

The list above is for reference purposes only and is subject to change. The lab may participate in some, but not all, products offered by a health plan.

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Patient Advocacy Program

Patients deserve an advocate for every part of the recovery journey. The Keystone Billing Department knows how difficult it is just to make it through to recovery, let alone handle all the paperwork associated with treatment.

To ensure your recovery process is a smooth one, our Patient Advocacy representatives will:

Advocate on your behalf with the insurance companies

Walk you through your Keystone statements and insurance EOBs (Explanation of Benefits)

Locate documentation that may be missing if insurance denied the claim (and pursue it on your behalf)

Provide a sliding fee schedule for FQHCs (Federally Qualified Health Centers)

Provide payment programs to help when account balances are overwhelming

Offer hardship reductions in case of job loss or a costly rehabilitation program

Offer cash pay rate if you are uninsured

Never turn anyone away for non-payment or missing payments

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