Keystone Laboratories Inc.

Client Care Services

Helping You Provide The Client Care You’ve Promised Your Patients

Many providers don’t get the customized lab services they need for high-quality patient care. Keystone provides a customer-focused clinical lab solution, so you get the personalized attention you deserve and the trusted answers you can’t live without.

Keystone's Direct Billing Services

Keystone’s refusal to exploit or overcharge our clients for services is what sets us apart from our competitors. In addition to our Direct Billing services, we’re also dedicated to supporting your patients. Keystone has a variety of payment plans to help the uninsured and the under-insured manage their obligations and reduce out of pocket expenses.

Getting Started With Keystone Laboratories Is As Easy As

Contact Keystone Laboratories
Customize Your Services
Get Reliable Results
Patient Advocacy Program

We know you have a lot on your plate. Let Keystone come alongside your patients to ensure they get the insurance and financial support they need. Allowing you to focus on what you do best. 

Our Patient Advocacy representatives will:

  • Advocate on your patient’s behalf with the insurance companies
  • Walk them through Keystone statements and insurance EOBs (Explanation of Benefits)
  • Locate documentation that may be missing if insurance denied their claim (and pursue it on their behalf)
  • Provide a sliding fee schedule for FQHCs (Federally Qualified Health Centers)
  • Provide payment programs to help when account balances are overwhelming
  • Offer hardship reductions in case of job loss or a costly rehabilitation program
  • Offer cash pay rate if they are uninsured
  • Never turn anyone away for non-payment or missing payments


Random Selection Program

Often more effective than scheduled testing because patients do not know they are going to be tested, this type of drug testing uses a random selection process (e.g. computer-generated). Random selection will ensure that there is no bias and that all patients have an equal chance of being selected (even those who have been drug tested recently).

Get peace of mind most other labs can’t provide.

Never Forget To Test Patients
Stay Compliant With Regulations
Unbiased Testing Prevents HR Issues

Client Forms

Client Training Resources

Sample Delivery Methods



*Courier Pickup where applicable

*Contact us at  1-844-551-2857 or for details.

Insurance Coverage

To ensure we have a solution that works for you and your patients, we accept a wide variety of insurance and contracted managed care plans such as:

AARP Medicare Complete Aetna

Alliant Health Plans Amerigroup

AmeriHealth Avalon Administrative Services

Blue Cross Blue Shield of Georgia Beacon Health Strategies

Blue Cross Blue Shield of North Carolina

Blue Cross Blue Shield of South Carolina

Caresource Of Ohio ChampVA

Cherokee Indian Cigna and Cigna Healthspring

Coresource Corvel

Eon Health Plan Erie Insurance

Farmers Insurance Company FMH Benefit Services Inc.

Gallagher Bassett GEHA

Georgia Medicaid GHI

Gieco Hartford

Harvard Pilgrim Health Care Health Choice Arizona

Health Network Solutions Healthgram North Carolina

Health Net of California And Oregon HealthPartners of Minnesota

HealthSmart Hewitt Coleman

Humana Illinois Blue Cross and Blue Shield

International Benefits Administrators Kaiser Foundation Health Plan

Key Benefit Administrators Lackawanna Casualty Company

Liberty Healthshare Magellan Health Services

Medical Healthcare Plans Meritain Health Minneapolis


Nationwide New York Empire Blue Shield

PAI Planned Administrators Inc.

Primary PhysiciansCare Priority Health Care

Quantum Health Select Health of South Carolina

South Carolina Medicaid Southern

Tennessee Blue Cross Blue Shield Travelers Insurance

Tricare United Healthcare

UPMC Health Plan Commercial Wellcare

4th of July Closure Notice

In observance of Independence Day on July 4th, Keystone will be closed. Normal office hours will resume on the 5th of July.