Client Care Services

Helping You Provide The Client Care
You’ve Promised Your Patients.

Many providers don’t get the customized lab services they need for high-quality patient care. Keystone provides a customer-focused clinical lab solution, so you get the personalized attention you deserve and the trusted answers you can’t live without.

Direct Client Billing Services

Unrecognizable young female doctor working on laptop at the office desk.

Keystone’s refusal to exploit or overcharge our clients for services is what sets us apart from our competitors. In addition to our Direct Billing services, we're also dedicated to supporting your patients. Keystone has a variety of payment plans to help the uninsured and the under-insured manage their obligations and reduce out of pocket expenses.

Insurance Coverage

To ensure we have a solution that works for you and your patients, we accept a wide variety of insurance and contracted managed care plans such as:

AARP Medicare Complete Aetna

Alliant Health Plans Amerigroup

AmeriHealth Avalon Administrative Services

Blue Cross Blue Shield of Georgia Beacon Health Strategies

Blue Cross Blue Shield of North Carolina

Blue Cross Blue Shield of South Carolina

Caresource Of Ohio ChampVA

Cherokee Indian Cigna and Cigna Healthspring

Coresource Corvel

Eon Health Plan Erie Insurance

Farmers Insurance Company FMH Benefit Services Inc.

Gallagher Bassett GEHA

Georgia Medicaid GHI

Gieco Hartford

Harvard Pilgrim Health Care Health Choice Arizona

Health Network Solutions Healthgram North Carolina

Health Net of California And Oregon HealthPartners of Minnesota

HealthSmart Hewitt Coleman

Humana Illinois Blue Cross and Blue Shield

International Benefits Administrators Kaiser Foundation Health


Key Benefit Administrators Lackawanna Casualty Company

Liberty Healthshare Magellan Health Services

Medical Healthcare Plans Meritain Health Minneapolis


Nationwide New York Empire Blue Shield

PAI Planned Administrators Inc.

Primary PhysiciansCare Priority Health Care

Quantum Health Select Health of South Carolina

South Carolina Medicaid Southern

Tennessee Blue Cross Blue Shield Travelers Insurance

Tricare United Healthcare

UPMC Health Plan Commercial Wellcare

The list above is for reference purposes only and is subject to change. The lab may participate in some, but not all, products offered by a health plan.

Sample Delivery Methods

      • FedEx
      • UPS
      • *Courier Pickup where applicable


*Contact us at  1-844-551-2857 or for details.

Patient Advocacy Program

We know you have a lot on your plate. Let Keystone come alongside your patients to ensure they get the insurance and financial support they need. Allowing you to focus on what you do best. 

Our Patient Advocacy representatives will:

Advocate on your patient's behalf with the insurance companies

Walk them through Keystone statements and insurance EOBs (Explanation of Benefits)

Locate documentation that may be missing if insurance denied their claim (and pursue it on their behalf)

Provide a sliding fee schedule for FQHCs (Federally Qualified Health Centers)

Provide payment programs to help when account balances are overwhelming

Offer hardship reductions in case of job loss or a costly rehabilitation program

Offer cash pay rate if they are uninsured

Never turn anyone away for non-payment or missing payments

Random Selection Program

Often more effective than scheduled testing because patients do not know they are going to be tested, this type of drug testing uses a random selection process (e.g. computer-generated). Random selection will ensure that there is no bias and that all patients have an equal chance of being selected (even those who have been drug tested recently).


Get peace of mind most other labs can't provide.

Addiction program icons-02

Never worry again about missing drug screenings or remembering to have your people tested.

Pain Management Icon Set-04

Be confident, knowing that you're in compliance with regulations.

Pain Management Icon Set-03

Prevent HR headaches with this unbiased testing program.

All you have to do is provide us with your roster, determine the frequency of your testing, and let us do the rest!

Federally Qualified Health Center (FQHC) Sliding Fee Schedule

Contact Keystone Sales (1-844-551-2857) for program enrollment
& rates.

Training Resources

Here are a few training resources that will help you provide the quality care you have promised your patients.  


“I used Keystone Lab for a work-related drug screening and they were very professional and prompt. I would recommend this company to a colleague for sure.”

Derrick S.

Getting Started Is As Easy As


Talk To
An Expert

Tell us more about the specific needs of your patients


Your Service

Get customized clinical lab services that are a right for you and your patients


Get Reliable

From rapid turnaround time to reliable results, we'll help you provide the highest quality care for your patients

Download Our Free e-Book:

"3 Pivots Every Provider Should Make to Combat COVID-19"

Cover of PDF for 3 pivots every provider should make